Support FAQ & Common ProceduresFrequently asked questions about care, maintenance, and repair of Spitz planetarium hardware and software
I don't have an active support contract. Will Spitz still support my equipment?
We’re always happy to answer your questions, and we’ll provide maintenance and repair services on a time-and-materials basis. Contact Customer Support for prompt, professional assistance.
For greater peace of mind, protect yourself from lengthy downtimes and unexpected costs with a service contract, which covers all repairs for a predictable, flat annual fee.
Service Contract types:
System Protection Plan for SciDome digital planetarium systems
Preventative Maintenance Agreement for Spitz opto-mechanical planetariums
What is the shipping address for Spitz?
Our shipping address is:
700 Brandywine Drive
Chadds Ford PA 19317
How can I tell if a third-party technician is Spitz Certified?
Is there a SciDome Users Group?
There is a robust community of active, friendly SciDome users, who you will most readily find in two places:
- Online in the SciDome-Users Google Group
- In person at the annual Spitz Institute training and professional development event.
If you have a technical problem or question, though, please contact Customer Support as your first step.
The SciDome community is full of smart, helpful people, but if you don’t reach out to us, we lose the opportunity to learn about developing support trends as they arise. The more information we have, the better we’re able to get ahead of new issues before they happen to someone else.
What are the environmental requirements for SciDome?
The SciDome Digital Planetarium System utilizes high speed computers and custom manufactured fisheye lenses. These components require strict temperature control to maintain reliability and optical alignment.
Large temperature swings that occur during HVAC setback periods may cause optical alignment and calibration issues that can distort the projected image and negatively impact system reliability. Spitz strongly recommends maintaining constant temperature and humidity on a 24/7 basis.
Suggested fixed ambient temperature/ humidity range:
70 – 74 degrees F (21 – 23 degrees C)
45 – 50% relative humidity, under no conditions is condensation acceptable.
I've lost the keys to my rack enclosure.
What are the proper Star Lamp card settings for Spitz Model A5, 512, or 1024?
Where can I buy OEM parts?
- SciDome General Maintenance (PDF)
- SciDome Startup/Shutdown (PDF)
- SciDome Lens Cleaning (PDF)
- Star Lamp Card Settings (A5, 512, 1024) (PDF)
Our SciDome XD has been virtually bullet proof for nearly 3.5 years, but on the two or three occasions we've had issues Spitz has been exceptionally responsive and helpful.
Thanks to Ron and all the fine folks at Spitz for their continued awesome support.