Support FAQ & Common Procedures

There is a robust community of active, friendly SciDome users, who you will most readily find in two places:

• Online in the SciDome-Users Google Group
• In person at the annual Spitz Institute training and professional development event.

If you have a technical problem or question, though, please contact Customer Support as your first step.

The SciDome community is full of smart, helpful people, but if you don’t reach out to us, we lose the opportunity to learn about developing support trends as they arise. The more information we have, the better we’re able to get ahead of new issues before they happen to someone else.

The SciDome Digital Planetarium System utilizes high speed computers and custom manufactured fisheye lenses. These components require strict temperature control to maintain reliability and optical alignment.

Large temperature swings that occur during HVAC setback periods may cause optical alignment and calibration issues that can distort the projected image and negatively impact system reliability. Spitz strongly recommends maintaining constant temperature and humidity on a 24/7 basis.

Suggested fixed ambient temperature/ humidity range:

70 – 74 degrees F (21 – 23 degrees C)

45 – 50% relative humidity, under no conditions is condensation acceptable.