Support FAQ & Common ProceduresFrequently asked questions about care, maintenance, and repair of Spitz planetarium hardware and software
I don't have an active support contract. Will Spitz still support my equipment?
We’re always happy to answer your questions, and we’ll provide maintenance and repair services on a time-and-materials basis. Contact Customer Support for prompt, professional assistance.
For greater peace of mind, protect yourself from lengthy downtimes and unexpected costs with a service contract, which covers all repairs for a predictable, flat annual fee.
System Protection Plan for SciDome
Preventative Maintenance Agreement for Spitz opto-mechanical planetariums
What is the shipping address for Spitz?
700 Brandywine Drive
Chadds Ford PA 19317
How can I tell if a third-party technician is Spitz Certified?
Is there a SciDome Users Group?
If you have a technical problem or question, though, please contact Customer Support as your first step. The SciDome community is full of smart, helpful people, but if you get help from them, we lose the opportunity to learn about developing support trends as they arise. The more information we have, the better we’re able to get ahead of new issues before they happen to someone else.
What are the environmental requirements for SciDome?
Large temperature swings that occur during HVAC setback periods may cause optical alignment and calibration issues that can distort the projected image and negatively impact system reliability. Spitz strongly recommends maintaining constant temperature and humidity on a 24/7 basis.
Suggested fixed ambient temperature/ humidity range:
70 – 74 degrees F (21 – 23 degrees C)
45 – 50% relative humidity, under no conditions is condensation acceptable.
I've lost the keys to my rack enclosure.
What are the proper Star Lamp card settings for Spitz Model A5, 512, or 1024?
Where can I buy OEM parts?
Thanks to Ron and all the fine folks at Spitz for their continued awesome support.