Service & Support
Spitz employs a full-time department of experienced customer support, training and field service representatives to install and service SciDome fulldome planetariums and other Spitz systems.
We’re Here To Help
Spitz offers comprehensive phone and email support for Spitz-provided products and software.
Frequently Asked Questions
Browse our Support FAQ and Common Procudures. Don’t see what you’re looking for? Contact Customer Support.
Planetarium equipment repairs can be extremely costly. So can extended downtimes.
To protect your programs, safeguard your system, and keep your costs predictable, we offer these annual service agreements:
- System Protection Plan (SPP) for SciDome digital systems
- Preventive Maintenance Agreement (PMA) for opto-mechanical systems
We maintain an extensive inventory of spare parts and assemblies for Spitz systems, so you’ll never be left waiting for out-of-stock items.
Over 200 planetariums worldwide currently take advantage of our coverage programs.